Dial your customers from CRM
Initiate outbound calls to your customers for any kind of marketing, sales or support activities with just a button click.
Record & track all your telephony communications
Record all your outbound and inbound calls and track all of them at one single place – Telephony Inbox.
Lead from enquiry calls
Generate lead records instantly from your enquiry calls received from your customers.
Trouble tickets from customer support calls
Generate Trouble tickets instantly from your enquiry calls received from your customers.
Perform & Track All Your Telephony Communications From within Your CRM
Your business can get a special sales or support number from Knowlarity. Using this App, you can integrate this number with your Kreato CRM account.
This integration will provide you the following benefits.
- Initiate outbound calls directly from your CRM.
- When your customers call in, your sales or support team can welcome them with a customized greeting and engage them in a sales or support discussion.
- For all the Inbound or Outbound calls that happens through your cloud telephony account, Kreato creates a call record with details on persons involved and link to the entire conversation recording in your CRM.
- Leads can be generated directly from your enquiry call records.
- Trouble tickets can be generated directly from your support call records.
Syncing up all your call records with your CRM will bring you the following advantages.
- Your marketing or pre-sales team can directly create a lead record from the sales call record that they have participated in. Reference link of the call recording will now be available as part of the lead record, which can be used to reexamine the whole conversation to know what exactly customer was looking for.
- Your support team can directly create a trouble ticket from the support call record that they have participated in. Reference link of the call recording will now be available as part of the trouble ticket, which can be used to reexamine the whole conversation to not miss out any of the issue faced by the customer.
Knowlarity - Super Receptionist Cloud Telephony Integration App
What I should do to integrate this App?
- Register and create an account with Knowlarity – Super Receptionist.
- Activate Knowlarity App at your Kreato CRM Portal.
- Configure the required details provided by Knowlarity at CRM portal.