In the era of globalization there is an increase in competition and with this competition the methods of operating a hospitality business has changed drastically. It is the demand of market to find a way to attract, retain and satisfy customers – and that happens with successful brand building, outstanding customer service and maintaining long-term relationships. Adopting CRM technology is the magical key here and imperative for any Hospitality business.
How It Works
The hospitality industry is a broad category that includes lodging, transportation, tourism and any other business that features customer satisfaction and enjoyment as part of the service they are providing. In general it is a highly interactive and engaging industry where customer centricity literally forms the core of business relationships.
CRM system with comprehensive customer data management, enquiry and sales pipeline management process, integrated communication (email & call) tools, customer support and intelligent analytics will help your team deliver better customer experience at any stage.
Adoption of CRM technology increases efficiency, accountability and productivity of your team. And your outstanding customer service results in happier customers, long-term relationship, repeat business and referrals.
How Kreato Helps Your Business To Accelerate Growth?
CRM system with just traditional CRM capabilities are no longer enough to be competitive. All your Firm need is a new age CRM with Artificial Intelligence & sales acceleration capabilities such as sales automation, predictive analytics, machine learning, natural language processing, lead prioritization, email tracking and inbound call tracking.
Kreato automates most of data entry & routine activities of your team. Using magical powers, Kreato auto updates the system: every time someone in your firm interacts with a client (mail or call), saving time and giving you confidence to know what’s going on.
Powered with AI Capabilities Kreato can intelligently drive your team to adapt successful process for every client, helps your team to be proactive, alert you if things are going off track, auto guides team with predictive recommendations & contextual insights to focus on what’s most important and perform right activities at right time in right way.