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This is age of customers. Organizations in the Travel & Tourism industry need to find a way to attract and retain customers – and that happens with outstanding customer service and providing specific attention to their needs & requirements.

How It Works

Success for travel & tourism firm is all about the better data organization. Whether you’re planning a weekend trip for a family, solo trip across the country, or cruise for a large corporate group, keeping information about your relationships to clients and vendors organized is essential.

Maintaining a pipeline of leads, managing follow-ups, and booking trips & stays, CRM system helps your team to stay on top of all of your follow-ups and bookings!. Increases efficiency, accountability and productivity of your team.

CRM system with solid acquisition process, integrated communication (email & call) tools, and intelligent analytics will help you to scale your business with more profitability. Provide outstanding customer services that results in happier clients, long-term relationships, repeat business, and referrals.

How Kreato Helps Your Business To Accelerate Growth?

CRM system with just traditional CRM capabilities are no longer enough to be competitive. All your Firm need is a new age CRM with Artificial Intelligence & sales acceleration capabilities such as sales automation, predictive analytics, machine learning, natural language processing, lead prioritization, email tracking and inbound call tracking.

Kreato automates most of data entry & routine activities of your team. Using magical powers, Kreato auto updates the system: every time someone in your firm interacts with a client (mail or call), saving time and giving you confidence to know what’s going on.

Powered with AI Capabilities Kreato can intelligently drive your team to adapt successful process for every client, helps your team to be proactive,  alert you if things are going off track, auto guides team with predictive recommendations & contextual insights to focus on what’s most important and perform right activities at right time in right way.

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Simple & Affordable

Starts @ Rs. 600 / user / month.

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  • We tried lots of other CRM and found Kreato to be very flexible and user friendly.

    Amit AgarwalCEO, Assam Holidays

Key Features in Kreato CRM For Travel & Tourism Industry

Master Data Management

Kreato helps to collect, manage and link customer information which are best in suit for travel & tourism industry. Perfectly define your CRM master data – lead, opportunity, customer and contact profiles with custom fields as required. Easy to use interface to navigate, enter and retrieve.

One Point KYC (True 360 Degree View)

Kreato intelligently consolidates & presents every facet of customers & prospects: profile data, engagements, activities and notes all in a single view – one point KYC (Know Your Customer).

  • Respond to customer queries very quickly.
  • Offer suitable & competitive custom travel & stay options.
  • Share updates instantly with partners and customers.

Team Collaboration

Kreato auto captures / logs all client interactions, emails, calls & team activities and allows to record notes.  This real-time (up-to-date) activity stream or timeline feeds of a customer keeps everyone in your firm up to date with the latest activity and enables real-time team collaboration.

Smart-Lists to track customer data – Leads, Accounts, Contacts and Opportunities Pipeline

  • Smart lists comes with custom views, intelligent filters, intelligent sorting and quick search options.
  • Categorize / segment customers with help of Custom Views (Eg: Customers who have like for trekking tours). Send targeted info on tours and offers.
  • Handle the consumer traveler, the business traveler and their employer company, in distinct, personalized ways.
  • Intelligent filters includes options like “Needs Attention, Tasks Overdue, Mails/Calls Received, Mails/Calls Engaged” and more.
  • The “Needs Attention” is an intelligent filter which applies AI Technique – machine learning to list the customers who needs immediate attention.
  • Identify high value customers with intelligent ranking.
Once you generate leads, you’ll need a way to track them, provide specific attention to their requirements and deliver greater customer experience. Kreato provides all Powerful tools for tracking leads and managing communications helping your firm / agency to acquire more potential new clients.

  • Lead Capture Automation: Every enquiry is important for your industry. In addition to manual entering of enquiries, Kreato automatically captures enquiries (from website, emails and calls) into CRM as leads. No more missing of leads!.
  • Lead Tracking: With smart lists & integrated communication tools track, follow-up leads and convert them into client and opportunities.
  • Lead Scoring: Innovative Lead Scoring methods (Ideal Profile Scoring, Engagement Scoring, Fruition Scoring) to keep tab on hot prospective clients.
  • Sales Playbook Automation: Process Road-maps for consistent execution of process for all leads / clients.
  • Streamline communication with Email and cloud telephony integration.
  • Tasks Tracking, Appointment Scheduling & Team Collaboration.
  • Track customer engagement & activities in real-time.
Its not selling products or widgets here. Travel & Tourism Services require a more consultative, relationship approach. Kreato is better built for these kind of sales, making it easy to manage a high-value relationship, delivering better visibility into the sales pipeline and empowering to win more new opportunities.

  • Opportunities Generation: For your industry, new sales opportunities for will come from new clients and existing clients as well. Kreato helps to maintain stronger relationship Index, track their history & personal preferences, up-sell & cross-sell to existing clients.
  • Sales Pipeline Tracking: With smart lists & integrated communication tools track, follow-up sales pipeline, prioritize profitable opportunities and win them.
  • Sales Playbook Automation: Process Road-maps for consistent execution of process for all opportunities.
  • Streamline communication with Email and cloud telephony integration.
  • Tasks Tracking, Appointment Scheduling & Team Collaboration.
  • Track customer engagement & activities in real-time.
Kreato works as a virtual assistant for your team – works 24/7, automates most of the data entry and administrative activities of your team. Frees up your team to spend more time on productive activities. Increase your Employee Productivity.

  • Kreato auto captures / logs activity (tasks, calls, mails) data and attributes / associates to customer records automatically.
  • Distributes new leads to right sales executive automatically.
  • Sends Personalized First Response to every new lead.
  • Automates Client Communications: sends templated Email & SMS notifications.
  • Assigns tasks to team automatically on specific events.
  • Auto generates reports and mails it to concerned.
  • Automatically triggers actions (as configured) when certain conditions are met.
  • Automatically update fields like due date.
Send, receive and track customer emails all from CRM system. Streamline Email Communications which is very important for Travel & Tourism organization.

  • Send personalized emails from CRM using predefined templates.
  • Track your sent mails. Get real-time notifications when customer opens your email or clicks links in the email.
  • Send notifications to customers via SMS.
  • Integrate your customer (common) email inbox.Receive mails in CRM and auto associate mails with respective customers.
  • Send Mass Mails to group of customers at one click (Eg: Service Tax Due Date Reminder).
  • Automate sending greetings for customer birthday / anniversary.
  • Capture / log all email interactions automatically for future reference.
  • Maintain library of email and text messaging templates.
  • Publish a permission based e-mail newsletter.

Travel and tourism industries stay active year round, with the majority of business activity being done over the phone. Streamline your telephonic communications with comprehensive Cloud Telephony integration.

  • Click-to-call customers from CRM
  • Intelligent Call Routing of incoming calls
  • Popup with vital data for incoming calls
  • Your call records are automatically logged and related to respective customer record automatically for future reference.
  • Get access to call recordings from CRM. Hear your call with the customer any time again for reference.


Supported Email, Text Messaging & Cloud Telephony Service Providers

  • SendGrid
  • MVaayoo
  • Knowlarity
  • Exotel
  • MyOperator
  • Ozonetel
  • Twilio
  • Plivo
Leveraging CRM Big Data and armed with Machine learning & Predictive analytics capabilities, Kreato provides predictive recommendations & contextual insights to focus on what’s most important and engage customers intelligently (pro-actively).

  • Prioritizes hot leads (new prospects) with Fruition Scoring
  • Auto suggests customer follow-ups To be done
  • Predicts leads who needs immediate attention
  • Predicts Optimal Time & Best Channel to engage customer
  • Enforces to respond customer emails & calls in time
  • Intelligently Routes calls to respective executive
  • Intelligent data fields to quickly surface important data such as last engaged date, inactivity period etc.
Embedded with Natural Language Processing capabilities, Kreato provides a Artificial Intelligence layer for email, auto categorizes, highlights and prompts you to focus on what matters most.

  • Interprets incoming emails & auto categorizes them with tags like Meeting Request, Query, Appreciation etc.
  • Interprets incoming emails & highlights emails where customer expects response.
  • Interprets incoming emails & highlights emails where customer is expecting an event scheduling.
  • You can also define custom categorization with list of associated key words.
  • Predicts best engaging email templates which helps to bring more success.
Kreato leverages AI to deliver intelligent team performance analytics for you to comprehensively evaluate and coach the team effectively.

  • Leader boards gives real-time visibility of team’s productivity, instantly recognize top performers and fosters a feeling of being appreciated at work.
  • Multiple leaderboards to track Engagement, Activity, Lead Pipeline and Opportunity Pipeline performances.
  • AI driven metrics to track performance of team members bench-marking with team & top performer.
Provide outstanding customer service with help desk automation & knowledge management tools. Increase customer satisfaction, drive repeat business and retain customers for lifetime.

  • Effectively manage, track & resolve customer cases and queries with robust Help Desk automation.
  • Answer customer queries & resolve issues quickly with Knowledge-base & Solution builder.
  • Manage set of canned messages to reply customers easily and quickly.
  • Create tickets automatically from your support email inbox, support calls & web forms.
  • Auto distribute new tickets to right support executive.
  • Automate sending ticket status updates to customers.
  • Collaborate with team via real-time activity feeds and notes
Interactive graphical dashboards and Reports gives instant access and enables your team to analyse metrics or the information that matters.

  • Having a dashboard view of your current business opportunities as well as the ability to see historical information quickly and easily can make a big difference to your productivity levels.
  • Keep tab on metrics like conversion rate, pipeline value, opportunities in progress and analyzed data like: Top Lead Sources, Top team performer etc
  • In addition to pre-defined dashboards & reports Kreato allows you to define custom dashboards and reports.
  • Kreato enables users to schedule, deliver, and download reports to make sure key stake holders are always aware of the current status.