Intent Analysis
Kreato text analyze call engagements from customers and identifies whether the intent of engagement is a query, a meeting schedule or a callback request etc. The system is trained continuously to learn & a classification model is built based on these various intent categories. Every call engagement is intent analyzed with the help of this classification model and presented to the sales team.
Sentiment Analysis
Kreato text analyze call engagements from customers and identifies the sentiment of call into positive, negative or neutral categories. The system is trained continuously to learn & a classification model is built based on these categories. Every call engagement is then sentiment analyzed with the help of this classification model.
Engagement Predictions
Similar to the email predictions, Kreato also analyzes the metadata of past call conversations and predict the best probable time to callback customer, thus leading to more successful sales conversations.