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GOLIVE PROFESSIONAL SERVICES

Your Success is Very Important To Us.

Kreato has been built as self-supportive & intuitive application that comes with free configuration to get you up and running in hours.  Kreato includes state-of-art support system with step by step setup wizards and provides complete access to online knowledge-base to customize Kreato & go live on your own easily. All customers have access to email-based support and product in-built help desk support.

But what if you want to launch even faster or need some expert advice on best practices or extended support on customizing & adapting Kreato CRM for your business? That’s why we also offer paid options for best practices consultation and premium customization support for your organization.

GoLive Standard – Its Free

Kreato includes all the technical setup you need to go live within hours. The control panel allows you to configure and customize Kreato according to your business needs easily.

In addition, Kreato includes the following for your team

  • Personalized one-to-one online demo session to assess and validate your CRM requirements.
  • Product In-built step by step setup wizard to guide you complete the required configuration and customization.
  • Access to quick & easy to learn “How to do Videos” for all features of Kreato CRM.

And by default, you will get the standard support free with your Kreato subscription. The on-going standard support from our Account management and Customer Happiness team includes

  • Email Support
  • Help Desk (Product Inbuilt Problem Reporting) Support
  • One-business-day response

GoLive Pro

Want expert consultation and personalized guidance on adapting Kreato for your business? GoLive Pro program is all you need. Our Kreato expert team will work with you directly. We take the time to get a deep understanding of your CRM requirements, recommend a best-practices approach to get the most out of Kreato and help you adapt Kreato seamlessly.

Program Fee:

  • $ 500 / Rs. 25,000

Program Includes:

  • Requirements review.
  • Consultation on configuring Kreato to match your business processes and workflows.
  • Consultation on setting up custom fields, statuses and auto-responders based on your needs.
  • Helping you to choose the required integration Apps and configuring them.

Program Logistics:

  • Delivered in two online, one-on-one sessions.
  • Total time spent on sessions will be 4 Hours.
  • One of our Kreato CRM Product specialist will provide consultation and guide your administrator or admin designated team member on setup & customization.
  • Sessions are held with your senior users (who can clearly specify the business requirements).

GoLive Premium

Need rapid time-to-value? Want even more access to Kreato’s admin & user training, and dedicated resource to roll out Kreato for your business? GoLive Premium is the perfect program for you. GoLive Premium includes all the features and benefits of GoLive Pro program. In addition we provide extended support with a dedicated resource to do required configuration & customization in adapting Kreato for your business. Your on-boarding process also includes admin and user training.

Program Fee:

  • $ 1000 / Rs. 50,000

Program Includes:

  • Requirements review.
  • Configuring & Customizing Kreato to match your business needs.
  • Review session with admin.
  • Training Admin on managing Kreato CRM
  • Training Users on using features of Kreato CRM.

Program Logistics:

  • Delivered in four online, one-on-one sessions.
  • Total time spent on sessions will be 8 Hours.
  • One of our Kreato Product Specialist will be assigned to configure & customize Kreato for your business.
  • Sessions are held with your senior users (who can clearly specify the business requirements).
  • Admin training will be provided to administrator or admin designated team member.
  • User training will be provided to one master user.

GoLive Ultimate

Need Hand Holding and multiple review sessions for the initial period of change? GoLive Ultimate is the program for you. GoLive Ultimate includes all the features and benefits of GoLive Premium program. In addition you have access to dedicated Product specialist for the initial one month. And the program includes four weekly review sessions.

Program Fee:

  • $ 2000 / Rs. 1,00,000

Program Includes:

  • Requirements review.
  • Configuring & Customizing Kreato to match your business needs.
  • Setup Review session with admin.
  • Training Admin on managing Kreato CRM
  • Training Users on using features of Kreato CRM.
  • Followup weekly review sessions with admin

Program Logistics:

  • Delivered in eight to twelve online, one-on-one sessions.
  • Total time spent on sessions will be 24 Hours.
  • One of our Kreato Product Specialist will be assigned to configure & customize Kreato for your business.
  • You will have access to dedicated Kreato Product Specialist for the intial one month period after rollout of Kreato.
  • Sessions are held with your senior users (who can clearly specify the business requirements).
  • Admin training will be provided to administrator or admin designated team member.
  • User training will be provided to whole team on using the system.