Reach customers on their active timeline and via their preferred mode of communications, through mashing up past conversation metadata and predictive analytics tools.
Best Channel to Engage
Using machine learning and success rate of email & call conversations, Kreato predictive intelligence system will help you to find the whether a customer has to be reached via email or call for a positive conversation.
Best Time to Email
Along with the prediction of best channel to engage, Kreato with the help of timeline of past email engagements (email open/click) of customer, predicts the best probable time to respond customer via email.
Best Time for Call Follow-up
Similar to the email predictions, Kreato also analyzes the metadata of past call conversations and predict the best probable time to callback customer, thus leading to more successful sales conversations.