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Provide excellent customer service with help desk automation & knowledge management tools that help quickly resolve issues. Increase customer satisfaction, drive repeat business and retain customers for lifetime.

Manage Tickets / Cases Efficiently

Effectively manage, assign & resolve customer issues and queries with robust ticketing / case  management tools.

Track Customer Issues Seamlessly

Track customer cases / support tickets via custom statuses, custom list views, rich filtering & search options.

Customer Support Features in Kreato

Create Tickets Automatically

Generate trouble tickets from your support email inbox, support calls & web forms.

Knowledge Base Builder

Manage inventory of manuals & documents to train your team and customers.

Solutions Builder

Manage FAQ’s on your products & services to quickly provide right solutions.

Canned Support Responses

Manage set of canned messages to reply customers easily and quickly.

Auto Distribute Tickets To Team

Auto-assign new tickets to your support team in round-robin or conditional basis.

Automate Ticket Notifications

System sends email or SMS notifications to customers on status updates.

Filters & Custom Views

Track tickets via stages, custom fields, list filters and custom list views.

Send & track communications

Exchange notes or responses on tickets to customers & mail it automatically.

Collaborate with Team

Share notes or invite suggestions from other team members on the tickets.